Guide FAQ
For ticketing questions, visit our Ticketing FAQ.
For camping questions, visit our Camping FAQ.
- What time does the event start & end each day?
Event Hours:
3PM - Midnight DailyBox Office / Will Call:
More info coming soon!
- Can I enter anytime?
As long as you are holding a valid ticket that has not yet been scanned, you may enter until an hour before the end of the event. Ins & outs are not allowed.
- Will set times get posted in advance?
Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, the Insomniac app, and email updates (sign up for emails at the bottom of this page). Set times will also appear on the festival guide you receive upon entry. Note: The lineup is subject to change.
- Can I see a festival map ahead of time?
Yes. Maps showing stage locations, food, bathrooms, etc. will be available prior to the event on this site and the Insomniac app.
- Where is the closest airport?
Check out our handy airport map!
- Is re-entry allowed?
No, ins-and-outs are not allowed, with the exception of campers who hold a valid camping pass.
- What is the camera policy?
Professional photographers must obtain a photo pass using our press submission form. Do not email your request. Photo passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.
- What can I bring with me?
See our complete list of Acceptable and Prohibited Items.
- Will there be a lost & found?
Yes! Lost & Found services will be available at the venue during and between show days. Check the festival map for specific locations. Following the event, items will be held at Exterior Lost & Found until Monday, September 16.
- Does the venue have cash machines?
Nocturnal Wonderland is a cashless event. Credit, debit, Samsung Pay, Apple Pay, and Android Pay will be accepted. Cash can be exchanged onsite for a prepaid card to use with our merchants.
- Can I sleep in my car or park overnight?
Sleeping in cars in the festival parking lot is not permitted for anyone. DO NOT leave your car in the parking lot during non-festival hours, or it will be towed at your expense.
- Can I rent a locker?
Yes! Store your stuff securely, and keep your cell phone powered up all weekend long. Learn more about lockers.
- I’m under 18. Can I attend with a legal guardian?
No one under the age of 18 will be allowed into the venue, with or without a guardian.
- What kind of ID do I need?
You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable forms of ID.
- What if my ID is lost or expired?
Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation. If your ID was lost or stolen, you must bring a government-issued interim license or passport.
- Can I use a consular ID or foreign driver’s license?
Consular IDs are not considered acceptable identification. Foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A foreign government-issued passport will work on its own.
- Can I hang posters or hand out flyers?
Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. Anyone violating this policy will be banned from promoting at our events.