Nocturnal Wonderland Owl

Nocturnal Wonderland - Saturday September 21st 2013 - San Manuel Amphitheater & Grounds

Info

FAQ

General Questions

Will I be able to enter the festival at anytime?

As long as you have a ticket card in hand that has not been scanned you will be able to enter the event from the moment it opens until the time the event ends.

What time does Nocturnal Wonderland start & end?

Nocturnal Wonderland starts at 3pm and ends at 2am.

Will you be posting set times in advance?

Yes. Set times will be posted on this web site, on Insomniac social media sites and in the Insomniac mobile app on the days leading up to the festival. Set times will also be on the festival guide that is passed out upon entry. We will send an email to everyone who signed up for Insomniac email updates once the schedule is posted, so be sure to sign up. (LINE UP SUBJECT TO CHANGE).

Where can I find the set times?

Set times can be found in the experience tab on this website.

Will there be a festival map available ahead of time so I can see stage locations, food courts, bathroom areas etc?

Yes. An online version as well as a printable version will be released on this site before the festival. The Insomniac mobile app will include an interactive map. The festival guide that will be passed out upon entry will also contain the map.

Where is the closest airport?

Ontario International Airport (ONT) or Los Angeles International Airport (LAX)

Can I enter, leave and re-enter Nocturnal Wonderland?

Once you leave the site, there is no re-entry unless you purchase a new ticket card if there are still tickets available.

I'm a photographer. Who do I arrange a photo pass through?

Please use the online press submission form found at press.insomniac.com. Do not email your request.

Are you hiring people to work or volunteer at the event?

Volunteer spots are very limited but you can inquire through the email address on the Get Connected page.

Can I pass out flyers at the festival?

Only at the close of the show outside the gates. Anyone putting up posters in the neighborhood will not be allowed to promote any time during the event.

Will there be ATM machines?

Yes, there will be ATMs both inside and outside the venue grounds. ATM locations will be clearly marked on the festival guide and the map found on the Insomniac mobile app.

Will there be parking?

There will be plenty of parking surrounding the festival grounds. Your car cannot be left in the parking lots during non festival hours. If your car is left in the lot it will be towed at the vehicles owners expense. Parking is free unless you would like to purchase VIP parking, which is a special lot located closer to the entrance with easy festival access.

Can I sleep in my car in the parking lot?

Sorry, sleeping in cars in parking lots is not permitted for anyone.

What Can I Bring?

Can I bring water bottles into the event?

You may bring official Insomniac water bottles (empty upon entry) into the venue. Free water refill stations will be available to you inside the venue. There will also be bottled water sold inside the venue. Please remember to keep hydrated!

I love taking pictures, can I bring my camera?

You may bring your small non-professional still camera. (no removable lenses)

Ticket Questions

Why do I have a paper ticket when my friend has a ticket card?

There are two types of tickets being distributed for this event! Tickets from Flavorus are a plastic card with a magnetic strip on the back. Contact help@flavorus.com for any questions or concerns you might have and visit here to check what's loaded on your mag card: fla.vor.us/card. Tickets from Ticketmaster are paper print outs that will be scanned upon entry. Visit here for questions or concerns regarding your Ticketmaster ticket.

Will tickets sell out?

There is always a chance that the event will sell out in which case no more tickets will be sold. We recommend purchasing early so that you can rest assured you will be able to attend. Some ticket types have smaller quantities and will sell out more quickly than others.

Will tickets be sold at the event?

If the festival does not sell out in advance, tickets will be available at the box office at a higher price on show dates. Tickets sold out last year so we encourage everyone to purchase tickets in advance so that you don't risk missing out on the fun. Do not buy tickets from scalpers. Beware of frauds.

Are ticket prices going to increase from where they are now?

Yes, they will go up in price level as allotted ticket amounts are sold.

What if I accidentally bought VIP tickets and I'm not 21 or older?

The VIP ticket is still valid, but if you are not 21 years old you will not receive a VIP wristband to enter VIP areas.

I want to buy a VIP table service package but some of the people in my group are under 21. What should we do?

All members in your group must be at least 21 years of age to enter the table service area.

I ordered my tickets to be shipped to me and it's the week of the event! Where are they?!

If you have not received your tickets by September 16, 2013 please contact Flavorus by emailing help@flavorus.com

Why can't I have tickets shipped to an address other than my billing address?

To help prevent fraud, tickets are only shipped to the billing address.

Can I upgrade my GA tickets to VIP tickets?

Yes. Upgrades will now be available inside the venue during the show. The location of the VIP upgrade booth can be found on the festival map.

Age/ID Questions

What kind of ID do I need to enter the festival?

Acceptable Forms of Identification for Entry

  • Any U.S. government issued driver's license or identification card provided that it contains a photograph and date of birth.
  • A U.S. or foreign government issued passport containing a photograph and date of birth.

Unacceptable Forms of Identification for Entry

  • School identification.
  • Consular identification.
  • Licenses issued in countries other than the U.S.
  • Expired identification of any kind.

Can I attend the event if I am under the age 18 and I come with a legal guardian?

This event is strictly 18 and older. Security will not allow anyone under the age of 18 into the venue.

My ID was lost/stolen. What can I use to prove that I am at least 18 years old?

If you have a passport, security will accept all government issued passports. Expired government issued identification will only be accepted WITH temporary DMV documentation that is valid and proves you are going to receive a new valid ID.

What do I do if my ID expired and I do not think I will receive a new one in time?

Please bring your expired ID AND your temporary DMV documentation that proves your ID is being renewed.

Can I use a consular ID or foreign government issued drivers license?

Security will not accept consular identification or a foreign government issued drivers license. They will accept any foreign government issued passport provided it has a photo, name and date of birth on it. A passport can be acquired by scheduling an appointment with your local consulate office.

What are acceptable forms of ID to purchase alcohol?

Any U.S. government issued driver's license or identification card provided that it contains a photograph and date of birth. Also, a U.S. or foreign government issued passport containing a photograph and date of birth.

Camping Questions

Can we park our cars next to our tents?

Yes! Your car must be parked next to your tent in the campsite.

Will I be able to reserve a campsite next to mine for my friends if they're not arriving until later?

Camping is on a first come first serve basis. We advise you and your friends all come together so you all can park next to each other. We are unable to reserve campsites and there are no saving spaces, no exceptions. Arrive together, camp together.

If you confiscate something, can I get it back at the end of the weekend?

All prohibited items that are confiscated at any point – whether at entry or throughout the weekend – will NOT be returned. Please carefully read what you can bring into the campgrounds and leave prohibited items at home. If you have a question as the whether or not something is permitted, contact info@insomniac.com. If you're not absolutely sure, we'd advise you to leave it at home.

Are we allowed to sleep in our cars/over-sized vans?

No. Sleeping in cars or vans can be a serious health risk due to heat. We do not advise this for anyone!

Will there be a general store in the camping area?

Yes! It will be open the entire time that the campgrounds are open.

May I bring my own personal grill or cooking appliance?

You may bring a propane grill, but charcoal grills are not permitted.

Alcohol Questions

You must be 21 years of age to bring or consume beer or wine within the campgrounds. ID's will be checked upon entry with alcohol and periodically.

How much beer am I permitted to bring into the campgrounds?

You are allowed to bring up to one case of beer per person or a reasonable equivalent and one box of wine per person. You can not bring any liquor, any glass bottles, any kegs – keep it simple. If security deems an excessive amount of alcohol is being brought into the campgrounds, they may refuse to permit you to enter the grounds or confiscate the excess amount(s) of alcohol.

Since liquor is not allowed onto the camp grounds, are we allowed to bring wine?

We can only allow box wine or wine in a plastic container into the campgrounds. 1 box per person.